Delete account

Staff accounts

In the PosMate mobile app, open More, then Account, and press Delete account. The account is deleted at once and every device signed in with it is signed out. A business's last owner is asked to make somebody else an owner first.

An owner or manager can also delete you under Users in PosMate. If you cannot sign in or reach the business, email support@posmate.net from the address you sign in with, with the business's name. We confirm the request with the business and delete the account within 30 days.

Business accounts

To close a business's PosMate account and delete all of its data, an owner emails support@posmate.net from the address they sign in with. We delete the data within 30 days, apart from anything we must keep by law, and backups holding it expire 7 days later.

What is deleted

• Deleted with a staff account: name, email address, password, avatar, sign-ins with their IP addresses and devices, push tokens, notification settings and location history from delivery rounds.
• Kept by the business: the sales, payments, purchases and orders the person recorded, which stay part of the business's accounts without a link to the deleted account. The audit log keeps the name and email recorded when the account was deleted, and a bank transfer the person matched keeps their name.
• Deleted with a business account: everything, including all staff accounts, customers, records, files and the audit log.

The privacy policy says what PosMate collects and how long it is kept.